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- What do you charge for postage and packing?
- Can I shop securely?
- When will my order be delivered?
- What happens if the product I ordered is out of stock?
- Can I cancel my order?
- Can I return my order or get a refund?
- I've forgotten my password
- How can I order a Crimson catalogue?
- What is an ISBN number?
- For standard deliveries to our UK (mainland) customers, postage and packing charges will be applied at £2.50 for the first book and £1 for each subsequent book
- For UK non-mainland postage and packing charges will be applied at £3.50 for the first book and £1.50 for each subsequent book
- For European customers postage and packing charges will be applied at £5.50 for the first book and £3 for each subsequent book
- Charges for the rest of world are £6 for the first book and £4 for each subsequent book.
Your card is debited at the time of processing the purchase by Secure Trading.
After reviewing order details in the shopping cart, you may opt to proceed to payment. If this is the case, you will be conveyed to a Secure Trading secure site. After entering your credit card details into this screen, you receive a message from Secure Trading as to the success or failure of your transaction and you are then conveyed back to the Crimson Publishing site.
Crimson Publishing does not have access to customer card details at any time. Refunds will be transacted by Secure Trading on behalf of Crimson Publishing. Data is encrypted for the customer's safety. Crimson Publishing cannot be held responsible for a security failure originating with Secure Trading or other suppliers.
As a general guide, dispatched items are usually delivered according to the guidelines below.
- United Kingdom: 7 working days
- Europe: 12 - 15 working days
- Rest of world: 1 month
These estimates are based on information from our distributors and cannot be guaranteed by Crimson Publishing.
In the event of an order not being fulfilled due to the title being out of stock, an email will be sent advising when you can expect to receive your order.
You may cancel your order, in part or in whole, within 30 days of its dispatch (or within eight working days of receiving the goods) by contacting the customer service deparment at firstname.lastname@example.org Monday to Friday, 9.30am - 5.00pm (GMT). If your order has already been shipped, please refer to 'How do I return my order or get a refund?'
In the unlikely event that you wish to return your product we do accept returns and offer refunds under the following conditions.
You may cancel your order, in part or in whole, within 30 days of its dispatch (or within eight working days of receiving the goods) by contacting us on 020 8334 1732 Monday to Friday, 9.30am–5.00pm (GMT) or email@example.com. If your order has already been shipped, please refer to Returns and refunds section below.
Refunds are normally processed within a week of receipt of the returned item or within 30 days of cancellation. Where refunds are requested, the Customer Services Manager will search the customer's order record to prevent instances of fraudulent requests.
We will do our best to provide replacement copies of undelivered or returned items when requested, but Crimson’s only obligation will be to refund purchase costs.
The refunds terms and conditions do not affect the customer's statutory rights.
If you have forgotten your log in details, click on the Log in link then click on Forgotten Password and a reminder will be emailed to your registered email address.
If you would like to be sent a Crimson catalogue please email firstname.lastname@example.org with your request.
The International Standard Book Number, or ISBN, is a unique commercial book identifier. The ISBN system is based on the 9-digit Standard Book Numbering (SBN) code created in the United Kingdom in 1966 by the booksellers and stationers W.H. Smith and others. The 10-digit International Standard Book Number (ISBN) format was developed by the International Organization for Standardization and published as an international standard, ISO 2108, in 1970. (However, 9-digit SBN codes continued in use in the UK until 1974.) ISO TC 46/SC 9 is now responsible for the standard.